Revisions and refunds.
Version 2026-10-v2
Courtesy translation. The Spanish version is the legally binding one. Español
Revisions
- Each service includes up to 2 revisions at no cost.
- They must be requested within 48 hours of each delivery (calendar hours: weekends and public holidays count), by replying to the delivery email.
- A revision adjusts what was delivered: another shade within your palette, swapping a garment or an outfit, regenerating a mock-up that doesn’t look like you, clarifying an explanation or correcting a detail.
- The following is not a revision: an analysis for a service you did not purchase, redoing everything with new photos taken under different conditions (unless the problem was ours), or changing the diagnosis without evidence. In that case we explain why and look for a reasonable adjustment.
- We deliver each revision within a maximum of 2 business days (1 business day if your order was priority), counted from when we receive your request. Business days are Monday to Friday, excluding public holidays.
- If the error was ours (your name misspelled, a missing section, an image that isn’t yours), the correction does not count as a revision and we handle it immediately.
Cancellations and refunds
Your service becomes personalized when we start working with your photos, not when you pay. That is why, as long as we have not approved your photos, you can cancel and we refund everything.
| When | Refund? | Why |
|---|---|---|
| Before we approve your photos | Yes, 100%, no questions asked | There is no personalized work yet. |
| We have already started your analysis (photos approved) | Not for a change of mind | The work has already been done for you. We tell you before you pay and you accept it at checkout. |
| We do not deliver, or we deliver something different from what was offered | Yes: immediate correction and, if that is not possible, a full refund | It is a breach on our part; the law protects you. |
| We are late with your priority delivery | We refund the priority fee | We promised a timeframe; we compensate you without you having to ask. |
| We are late with your standard delivery | A complimentary add-on or a 20% credit, your choice | We promised a timeframe; we compensate you without you having to ask. |
| You do not send us photos within 30 days | Credit for 12 months; if you request it, a refund minus fees | We write to you 3 times before closing the order. |
| You purchased the aesthetic simulation and we cannot perform it | Yes, the price of that part | It is our decision, to protect you (age or well-being). |
| Digital guide already sent | Not for a change of mind; yes if the file does not open, is for another season or did not arrive | It is digital content delivered instantly. |
| Your event date changes | No cost if we have not started yet; if we have already delivered, a revision covers the adjustment |
How we refund your money
- Card, Apple Pay or Google Pay: to the same payment method, through Stripe. Your bank may take 5 to 10 business days to reflect it.
- OXXO payments: they cannot be refunded through Stripe. If a refund applies, we make it by bank transfer or as credit toward a service. For the transfer, we will ask you by email for the account holder’s name and their CLABE (Mexican interbank account number); we will never ask you for them on social media.
- A refund of a payment in pesos is returned in pesos, for the same amount you paid.
How to request it
Write to us at hola@theitgirlconcept.com from the email you used to purchase. We respond in less than 2 business days.
Nothing in this policy limits the rights granted to you by the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor); if the law provides something more favorable to you, the law applies.